COURSE REFUND, TRANSFER/ WITHDRAWAL POLICY
1 Course Refund, Transfer/ Withdrawal
1.1 Refund For Withdrawal Due to Non-Delivery of Course
 

CITECH shall, inform the students within 3 working days, if:

  1. it does not commence the Course on the Course Commencement Date;
  2. it terminates the Course before the Course Commencement Date;
  3. it does not complete the Course by the Course Completion Date;
  4. it terminates the Course before the Course Completion Date;
  5. it has not ensured that the Student meets the course entry or matriculation requirement as set by the Institute as stated in Schedule A of the Student Contract within any stipulated timeline set by Council for Private Education; or
  6. the Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA), and/or after appealing to the respective authority is still being rejected by the ICA. Students will be required to pay for any fees charged by ICA if appeal is submitted to ICA. (Note: There will be no refund of student’s pass application fees or related fees charged by ICA to students.)
  7. if the student’s application to the External Program is being rejected by the external partner (if any).

It is the student’s responsibility to ensure that the Institute is officially notified of all changes to his/her enrolment.

NOTE: Definition of “Course” means all courses awarded by CITECH and External Partner Courses awarded by external partner which are officially registered with CPE.

The Student shall be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

The procedure for refund of course fee is indicated in clause 8.

1.1.1 In the event that any party (the Institute or Student) shall be rendered unable to carry out the whole or any part of its obligations under the Student Contract Agreement for any reason beyond the control of that party, including but not limited to acts of God, force majeure, strikes, war, riot and any other causes of such nature, then the performance of the obligations hereunder of that party or all the parties as the case may be and as they are affected by such cause shall be excused during the continuance of any inability so caused, but such inability shall as far as possible be remedied with all reasonable despatch. For the avoidance of doubt, this clause shall not apply to cases where:
  1. CITECH is declared to be insolvent and/or a winding-up order made or bankruptcy issued by the Singapore court against CITECH; and
  2. The relevant authority(ies) issue(s) an order to cease and/or terminate the operations of the CITECH, or the happening of anything of a similar nature under the laws of Singapore.
1.2 Refund For Withdrawal Due to Other Reasons
 

If the Student withdraws from the Course for any reason other than those stated in Clause 1.1, the Institute will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table indicated in clause 3.

1.3 Refund During Cooling-Off Period
 

The Institute will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in table in clause 3) of the fees already paid if the Student submits a written notice of withdrawal to the Institute within the cooling-off period, regardless of whether the Student has started the course or not.

Please refer to the Admission Office for the Refund Procedures if any refunds arise.

2 GUIDELINES FOR WITHDRAWAL/TRANSFER
(a) Withdraw program out of CITECH

Withdrawal of course means student wishes to terminate from the course of study and will no longer be our student.

If any student wishes to withdraw from the program, all students must give CITECH notice in writing (refer to the table in clause 3) and state the reason(s) for withdrawal together with any supporting documents.

All students are required to fill up the Course Withdrawal/Transfer Application Form “Exceptional Handling Form-B-Notice of Premature Withdrawal of Student”, “Request for Refund Letter” and submit the forms to the Student Admission Office.

The Institute will review his/her application for withdrawal. The student will be informed of his/her withdrawal application status via writing. CITECH shall assess and process the request for withdrawal/transfer and reply the student within 4 weeks from the date of receiving the request.

Students may request a record of their past attendance if they are planning to enrol in another course in other Private Education Institution in Singapore.

Students who are being awarded Scholarship/Tuition Grant/Bursary/Subsidy are not required to refund the Scholarship/Tuition Grant/Bursary/Subsidy award amount to CITECH if he/her withdraws from the program.

The student shall be charged for all modules consumed. There will be no refund of course fee if the students have already commenced their course of study subject to clause 3. If there is any outstanding fee from student, the student shall be advised to make payment before the Institute process his/her withdrawal request.

Please refer to the Admission Office for the Refund Procedures if any refunds arise.

Once the course withdrawal request has been approved, the student will be subjected to an exit interview by CITECH.

Thereafter, CITECH will inform the Singapore Immigration & Checkpoint Authority to cancel the student pass (if the applicant is an international student) within 7 working days from the date the notification of the approval of the withdrawal was sent to the student. The international student will be required to return the student pass to ICA. The international student will be issued a social visitor pass by the Singapore Immigration & Checkpoint Authority upon the cancellation of the student pass.

Students must return all properties belonging to CITECH and settle all outstanding bills accordingly to the Student Admission Office.

In the event of withdrawal, the Admin Manager shall inform the Liberty Medical Insurance Department to terminate the student’s medical insurance coverage.

NOTE: Your official withdrawal date is the date on which the Institute received notification of your withdrawal in writing - not the last day you attended class.

(b) Transfer of program within CITECH

Transfer of program means a student switches from one program to another within CITECH and remains as CITECH’s student.

If student wishes to transfer from the current program to another program, all students must give CITECH notice in writing by submitting a Course Withdrawal/Transfer Application Form and state the reason(s) for transfer.

For transfer case, the Admission Officer shall prepare a “Notice of Replacement of Student Escrow Confirmation” and submit together with a new Student Escrow Confirmation to DBS Bank.

The new Student Escrow Confirmation must be signed by the student. The student is required to obtain his/her parent’s/guardian’s written consent for the transfer/ withdrawal if the student is below the age of 18.

The student will be charged for all modules consumed in the current course of study and all transfer requests must be submitted before or within 14 days from commencement of class.

The student will be advised to make payment of any outstanding course fees before the Institute process the transfer request.

Transfer requests received after 14 days from class commencement date will not be entertained. Students who insist on a transfer will have their request processed as a withdrawal. No refund of course fees will be allowed pursuant to clause 3.

In the event that a student has paid in excess of course consumed fees, the Institute will refund the unconsumed fee portion accordingly.

All withdrawal and transfer of course are subjected to the approval and reviewed by the Vice President (Academic). CITECH shall assess and process the request for withdrawal/transfer and reply the student within 4 weeks from the date of receiving the request.

All students must sign a new “Student Contract”, “Advisory Note” and “Student Escrow Confirmation” upon successful application of transfer to the new course of study.

Students will be required to apply for new student pass upon successful application for transfer of course. Students are required to pay for all the related costs of applying for new students’ pass. Please refer to the Students Admission Office for more information.

In the event of transfer, the Admin Manager shall inform the Liberty Medical Insurance Department about the new coverage duration for the student.

3 REFUND FOR WITHDRAWAL
 

Where the Student withdraws from the Course for any reason other than those set out in clause 1.1, CITECH shall process the refund to the Student within 7 working days after receiving the Student’s written notice of withdrawal base on the criteria indicated in the table below.

Please note that the amount of refund will be subjected to the applicable bank administrative charges. The students will be required to pay for the applicable bank charges for any refund process by the Bank. The refund will be processed via the Escrow Bank to the student’s designated bank account.

 
% of [the amount of fees paid under Schedules B and C as per the Student Contract] If student’s written notice of withdrawal is received
90% More than 14 days before the Course Commencement Date
50% Before, but not more than 14 days before the Course Commencement Date
0% After, but not more than 1 day after the Course Commencement Date
0% More than 1 day after the Course Commencement Date
   
4 REFUND AMOUNT FOR MISCELLANEOUS FEES AND COMPULSORY FEES PAYABLE AS PART OF THE COURSE FEES
 

The payment mode/amount for all Miscellaneous Fees indicated in Table 1 and Resit Examination Fee in Table 2 shall be made directly to CITECH via cheque or cash.

The payment mode/amount for all Re-Take Module Fees indicated in Table 3 shall be made directly to CITECH designated DBS Escrow Account. Students are required to sign a new contract if he/she re-takes a module.

The list of Miscellaneous fees indicated in Table 4 are compulsory and payable by international students and Singaporeans/PR as part of the course fees. These fees are non-refundable. Students are required to pay directly to CITECH designated DBS Escrow Account.

In the event that students withdraw from the program after the students had applied/enrolled for the course or had already commenced his/her study, all of the fees in Tables 1 and 4 are non-refundable.

             Table 4
 
No. Type of Fees
1. Student Pass Application Fee charged by ICA
(for new and renewable cases) (for intern’l students)
2. Student Pass Issuance Fee charged by ICA
(for new and renewable cases) (for intern’l students)
3. Multiple Entry Visa Fee (for visa required countries only) charged by ICA
(for new and renewable cases) (for intern’l students)
4. FPS Escrow Fee Admin Charges
5. Medical Insurance Fee
6. Course Materials Fee
   
5 THIRD PARTY EXAMINATION FEES & MEMBERSHIP FEES
 

If you have paid your exam and membership fees upon enrolment to respective Association or Professional Bodies and decide to withdraw from the course before or during the term, your request for refund of the fees paid is subject to approval by the respective Associations or Professional Bodies. Please refer to the refund policy of the respective Associations or Professional Bodies for more information.

6 SCHOLARSHIP/TUITION GRANT/SUBSIDY/BURSARY STUDENTS
 

If any student who is granted a scholarship, tuition grant, bursary or subsidy and wishes to withdraw from the course shall be deemed as not fulfilling the terms and conditions of scholarship, tuition grant, bursary or subsidy scheme. The withdrawal procedure shall put in place as per clause 2 above.

Students who are being awarded scholarship, tuition grant, bursary or subsidy are not required to refund the scholarship, tuition grant, bursary or subsidy award amount to CITECH if he/her withdraws from the program.

7 WITHDRAWAL DURING EXAM PERIOD
 

Students are not allowed to withdraw during the official examination period. For any withdrawals received on the start date or during the examination period, no marks will be awarded to the student for the exam(s) he/she is supposed to take. The withdrawal procedure shall put in place as per clause 2 above.

CITECH reserves the right to take any appropriate action it deems necessary where a student fails to comply with withdrawal policy and procedures.

8 PROCEDURES FOR REFUND
 

The time taken to process the refund request shall not be more than 7 days.

In order to process refund for student due to:

  • Withdrawal as indicated in clause 1.1
  • Refund for Withdrawal as indicated in clause 3
  • Course Withdrawal or Transfer as indicated in clause 2

student must submit the following to the Student Admission Office in order to process refund:

  • duly sign and complete a CITECH Request For Refund Form
  • to give written notice stating the reason(s) for the refund
  • to submit the Course Withdrawal/Transfer Application Form
  • to sign Request for Refund Letter (DBS Bank version), parent’s/guardian’s written consent is required for the refund if the student is below the age of 18
  • to sign Notice of Request for Refund Letter (DBS Bank version)
  • to sign the “Notice of Premature Withdrawal of Student” (DBS Bank version), parent’s/guardian’s written consent is required for the refund if the student is below the age of 18

CITECH will then send the Request for Refund Letter and Student Escrow Confirmation to DBS Bank to process the refund.

If the Course Application Fee is being paid to DBS Escrow Account, the refund will be processed via the DBS Escrow Account less any applicable bank charges.

If the Course Application Fee is paid via cash or cheque, CITECH will refund the Course Application Fee via cheque to the students within 7 working days.

For the refund of any Course Fees, all refund will be made to the student’s designated bank account within 4 weeks from the day the bank received the advice from CITECH. All refund will be processed via the DBS Escrow Account less any applicable bank charges.

Once CITECH has approved your course withdrawal, all students’ pass for international students will be cancelled within 7 working days with the Singapore Immigration & Checkpoint Authority. Students will be issued with a social visitors’ pass by the Singapore Immigration & Checkpoint Authority upon cancellation.

Students will be notified in writing whether the refund is successful or not and what will be the refund amount.

Students must return all properties belonging to CITECH and settle all outstanding bills accordingly to the Student Admission Office.

Students are encouraged to contact the Admission Manager if he/she would like to find out more about the refund, withdraw/transfer policy & procedure.

 
 
 
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